Information, Technology & Consulting

Announcements

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New O365 App Launcher Look
Nov 9, 2017

Microsoft is in the process of rolling out a new version of the application (app) launcher found within Outlook on the Web (BWA.dartmouth.edu). This roll out is expected to be complete by early 2018. The new version is designed to help you quickly open and switch between the applications you use most. The app launcher, found by clicking the tic tac toe board in the upper left corner of the bwa.dartmouth.edu window, is where you can access your Email, Calendar, Word Online, Teams, SharePoint, OneDrive, Excel Online, Planner, Stream and much more. See https://support.office.com/en-us/article/New-Office-365-web-experiences-to-help-you-get-started-and-simplify-working-with-your-apps-and-online-documents-f7985f7b-c1f6-4cb7-b2ba-079a6375b379?ui=en-US&rs=en-US&ad=US for more information on this change.

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VPN Change
Nov 3, 2017

On Tuesday November 7th, between 6 and 6:30 am, changes will be made to the VPN server, during which time new VPN connections may not be able to connect. If you have a VPN connection prior to the work, you may momentarily lose connectivity but should reconnect automatically. This work is expected to provide improved performance when connecting to systems that are on campus while also running the VPN from on campus. No change is anticipated when connecting to systems off campus.

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Phone Scams
Oct 23, 2017

Dartmouth is receiving “spoofed” phone calls - calls that display the incoming number as 603-646-xxxx but are not from on campus. Calls from on campus only show as 6xxxx for the caller ID; they never display the area code (603) and exchange (646) as part of the number. Calls showing the full number are from off campus but are masked to look like on campus numbers. They are spam and should not be answered.

As a reminder, Dartmouth phone numbers are just like any other phone number. Scammers and telemarketers can call you from any number, posing as someone they are not, or just cold calling to try to sell you something. Do not give confidential, personal or financial information over the phone to anyone who calls without verifying their identity. Dartmouth numbers can be registered at the Do Not Call Registry at https://www.donotcall.gov/.

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DND Lookup Folder in Outlook
Oct 19, 2017

A recent update to Microsoft Office for Windows renders the “DND Lookup” folder that many members of the Dartmouth community created in their email account no longer functional.  

This functionality was disabled because a security issue was discovered which allows an attacker to run code on your computer, or to have complete access to your email if you have a folder set up that links to a web page or other remote location.

Therefore, if you need access to Dartmouth directory information, you need to open a web browser and go to https://lookup.dartmouth.edu/.

Contact IT Services with questions, or call 603-646-2999.

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ITC Expands Service Desk Hours
Oct 17, 2017

IT support is now available to Dartmouth faculty, students and staff 24 hours a day, 7 days a week, 365 days a year. See http://news.dartmouth.edu/news/2017/10/its-expands-include-around-clock-... for more information.

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Strengthening Email Security at Dartmouth: Microsoft’s Advanced Threat Protection (ATP)
Jul 24, 2017

Microsoft’s Advanced Threat Protection (ATP) for Dartmouth email will be deployed on July 31, 2017. This service is part of an ongoing cybersecurity initiative to continue protecting Dartmouth. ATP will analyze incoming email, and block malware and unsafe links.  

There is some chance that legitimate files may be blocked. A special response team will address these known issues. Call 603-646-2999 for assistance.

For more information: http://tech.dartmouth.edu/its/services-support/help-yourself/knowledge-base/microsofts-advanced-threat-protection-atp 

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New Self-Service Security Question Reset
Jun 7, 2017

Faculty and staff who lock their Dartmouth.edu accounts by answering their security questions incorrectly can now reset their security questions and regain access to systems without intervention from the IT Help Desk – if they have a non-Dartmouth email address on file before the account is locked. See http://tech.dartmouth.edu/its/services-support/help-yourself/knowledge-base/reset-security-questions for more information.

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Fight Cybercrime with ITS Training Modules
Mar 21, 2017

Faculty and Staff:

Cyber threats are becoming more sophisticated and widespread. Learn the latest tricks cyber attackers are using, and how you can defend against them by taking ITS Cyber Security’s brief security modules.

In our training series, you’ll learn who is targeting our sensitive information, how we might be attacked, and why. In addition, we’ll teach you the steps you can take to protect yourself, your family, and our organization.  The modules are brief (typically 3 minutes in duration) and can be taken at your convenience. Once you complete the training, you’ll receive a printable certificate that documents 1 CPE (continuing professional education) credit.

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Information, Technology & Consulting