Information Technology Services

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    Network Troubleshooting

    Details

    Check with others in your area or building to determine if they are also having problems. If so, please contact the IT Service Desk at 603-646-2999, send an email to [email protected], or contact your department's IT support office.

    Accounts for Researchers

    Details

    A research computing account consists of an account on the central file server (AFS) and login privileges on one or more Linux computer servers  that all share the same AFS accounts for user home directories. AFS accounts are available to any member of the Dartmouth community. Users may also access the AFS file servers from their own personal workstations. Sponsored (non-DND) accounts can be created in special cases.

    Applying for a Research Account

    To request an account on:

    Symantec Endpoint Protection for Macintosh

    Step by Step

    Dartmouth strongly encourages all users to install and keep anti-virus and malware software and virus definitions up-to-date on a regular basis as part of your computer maintenance routine.

    Minimum System Requirements for Installing Symantec Endpoint Protection

    Your computer must meet the following minimum computer requirements:

    • 512 MB or more RAM
    • 1 GHz or higher processor
    • 850 MB free hard drive space

    Installing Symantec Endpoint Protection for Macintosh

    Support Policies for Academic Departments

    Details

    Academic departments within the Arts and Sciences division can access immediate assistance in any of the following ways:

    Comcast Xfinity FAQs

    Details

    How do I access Xfinity On Campus on my computer?

    1. Make sure you're on campus and connected to the campus wired or wireless IP network.
    2. Go to https://www.xfinityoncampus.com/.
    3. In the Login box, enter Dartmouth for the required school name.
    4. You’ll then be re-directed into the Dartmouth Web authentication process. Enter your Dartmouth NetID and password when prompted.

    Andes and Polaris Environments

    Details

    To connect to andes.dartmouth.edu (You need an ssh-client):

    ssh [email protected]

    To connect to polaris.dartmouth.edu (You need an ssh-client):

    ssh [email protected]

    Changing Your Password

    Warning

    Support Policies for Administrative Departments

    Details

    Administrative departments within the College can access immediate assistance in any of the following ways:

    Desktop Hardware Service Overview

    Details

    Description

    Information Technology Services (ITS) helps members of the Dartmouth community to obtain, use and dispose of desktops and laptops:

    Remote Desktop Services (RDS) on a Macintosh

    Details

    Dartmouth is replacing Citrix with RDS as of November 29, 2016 for accessing these applications:

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Information Technology Services