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    Support Policies for Academic Departments

    Details

    Academic departments within the Arts and Sciences division can access immediate assistance in any of the following ways:

    Andes and Polaris Environments

    Details

    To connect to andes.dartmouth.edu (You need an ssh-client):

    ssh [email protected]

    To connect to polaris.dartmouth.edu (You need an ssh-client):

    ssh [email protected]

    Frequently Asked Questions about OmniUpdate Support and Accounts

    Details

    I need some help with OmniUpdate. When are your weekly office hours?

    Find our weekly office hours times and locations here.

    What kinds of OmniUpdate support do you provide?

    OmniUpdate provides information on their website; see OmniUpdate Support & Documentation.

    Comcast Xfinity FAQs

    Details

    How do I access Xfinity On Campus on my computer?

    1. Make sure you're on campus and connected to the campus wired or wireless IP network.
    2. Go to https://www.xfinityoncampus.com/.
    3. In the Login box, enter Dartmouth for the required school name.
    4. You’ll then be re-directed into the Dartmouth Web authentication process. Enter your Dartmouth NetID and password when prompted.

    Support Policies for Administrative Departments

    Details

    Administrative departments within the College can access immediate assistance in any of the following ways:

    Desktop Hardware Service Overview

    Details

    Description

    Information Technology Services (ITS) helps members of the Dartmouth community to obtain, use and dispose of desktops and laptops:

    Remote Desktop Services (RDS) on a Macintosh

    Details

    Dartmouth is replacing Citrix with RDS as of November 29, 2016 for accessing these applications:

    Securing a FileMaker Database

    Details

    Dartmouth provides a secure, centralized environment for hosting FileMaker databases that contain DISC level 2 and 3 data. Each database hosted on this server must adhere to certain security guidelines.

    There are four parts to getting your FileMaker database ready and hosted on the secure FileMaker server.

    OpenAFS Client for Windows

    Step-by-Step

    The OpenAFS client for Windows works on all versions of Windows from XP through Windows 8.x. On this page we provide a download link and instructions for the most recent version that Research Computing has tested. openafs.org/windows.html has the official documentation and possibly newer versions of the software.

    • Installing the client
    • Basic usage
    • Uninstalling the client

    Installing the OpenAFS Client for Windows

    Incoming Students Ordering a Computer

    Details

    Placing Your Order

    To place your order online go to the Class of 2021 link at http://computerstore.dartmouth.edu (this will come online in mid-May). Students can order computers through this website at any time once they have their Dartmouth credentials (sometime in mid-May). However, in order to help ensure that your computer is here for the start of the Fall term, orders should be placed prior to August 1, 2017.

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