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    Collaboration, File Sharing and Data Storage


    Dartmouth has a range of tools available for collaboration, file sharing and storage – each filling a unique need within the Dartmouth community. Some allow you to collaborate in real-time without storing the document in any different location; others allow you to store the document in a location where members of a group or team can access it when they need; others are for individual use only providing file storage that is available from any computer connected to the Internet, or file recovery needs.

    Clickers: Personal Response Systems


    Clickers, also known as personal response systems, allow instructors to ask questions and gather students' responses during a lecture. Clickers can help facilitate student engagement by polling students' opinions and asking students to discuss the reasons for their opinions. They can also be used to collect immediate feedback about students' understanding of lecture topics so points of confusion can be addressed quickly.

    Cannot open Word, Excel, PowerPoint files from OneDrive for Business on Windows


    This seems to be caused by OneDrive for Business never completing the synching process. The steps noted below walk you through stopping the synchronization process, placing the files in a place for safe keeping, reinstalling OneDrive for Business and allowing the synchronization to complete.

    Can't delete email in Apple Mail


    The error message you see is "The message "xxxx" could not be moved to the mailbox Trash - Dartmouth. An error occurred while moving messages to mailbox Trash - Dartmouth."

    Rebuilding your mailbox typically corrects this problem. In this process, the messages stored on your computer are removed and then downloaded again from the mail server.

    Check Connections Between Your Computer and an External Device


    When things are not working as intended, a common problem is that the cable between the computer and a device has become loose, broken, pinched, or disconnected. If you are having problems with your keyboard, mouse, printer, monitor, or any other peripheral, please do the following:

    1. Turn off your computer.
    2. Unplug the problem device.
    3. Check the wire to make sure it is not damaged or pinched.
    4. Plug it back in and make sure it is attached securely.
    5. Turn the computer back on to see if the problem has been corrected.

    Changing Your Password


    WiFi Calling


    What is Wi-Fi Calling?

    Wi-Fi Calling is a service for Android and iOS smartphones providing the ability to make and receive phone calls over a wireless network connection, rather than the cell network. It's simple to use with no separate application or log-in required. Wi-Fi calling is a free service when calling to a US, US Virgin Islands, or Puerto Rico number. International rates still apply for international numbers.

    Scan to Folder on Konica Minolta


    Scanning to a folder from a Konica Minolta device is set up the same way that scanning to an email address is. It can only be set up and maintained by a departmental administrator who has been granted this right. Please work with your department's IT support office if you require this.


Information, Technology & Consulting