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    Support for Windows Operating Systems

    Details

    Dartmouth's Information Technology Services provides support for:

    • Windows 7
    • Windows 8
    • Windows 8.1
    • Windows 10

    We do not provide support for earlier versions of Windows or for any version of Windows server.

    Printer or Server Access to Wired Network

    Details

    To request a wired network service repair, see:

    To request a static address for a computer, printer, server, or other network device

    Scanning Separate Originals on a Konica Minolta

    Step-by-Step

    1. Press the Fax/Scan button on the Konica Minolta device.
    2. Select the destination email address.
    3. Place first original on the glass or in the Automatic Document Feeder (ADF).
    4. On the screen, in the lower right corner, press Application.
    5. In the Application window in section B, make sure that Separate Scan is set to ON.
    6. Press the Close button.

    CrashPlan Frequently Asked Questions

    Details

    What is CrashPlan and how does it work?

    CrashPlan Proe is an automated desktop/laptop cloud-based backup service. Once installed on your computer it runs silently in the background, regularly backing up your data to the cloud, as long as you have a network connection.

    Who can use CrashPlan?

    CrashPlan is currently available to all active Arts & Sciences faculty at Dartmouth, for use on their Dartmouth-owned computer, free of charge.

    Symantec Endpoint Protection for Macintosh

    Step by Step

    Dartmouth strongly encourages all users to install and keep anti-virus and malware software and virus definitions up-to-date on a regular basis as part of your computer maintenance routine.

    Minimum System Requirements for Installing Symantec Endpoint Protection

    Your computer must meet the following minimum computer requirements:

    • 512 MB or more RAM
    • 1 GHz or higher processor
    • 850 MB free hard drive space

    Installing Symantec Endpoint Protection for Macintosh

    Computer Assurance Program - Benefits

    Details

    Computer Assurance Program - How to Join

    Details

    Departments at Dartmouth are encouraged to participate in the Computer Assurance Program (CAP).

    Run Check Disk or Disk Defragment on Windows

    Details

    System Utilities

    CheckDisk (ChkDsk) and Disk Defragmenter are two utilities Microsoft provides with its operating systems for routine maintenance on drives. Check Disk is a disk analysis and repair program you can use to check your hard disk for logical and physical errors. ChkDsk checks and fixes problems in the following areas:

    OurFiles Windows Connection

    Step by Step

    Do NOT connect to OurFiles from a public computer unless you have the ability to restart the computer after you have finished using OurFiles. If you do need to connect from a public computer, do NOT select Reconnect at logon, otherwise, the next person who uses the computer will have access to your files.

    Set Separate Scan ON as Default on a Konica Minolta

    Step-by-Step

    1. Press the Scan/Fax button.
    2. Select Application.
    3. Select Separate Scan to turn it ON.
    4. Press the Menu button.
    5. Select Utility.
    6. Press User Settings, then Scan/Fax Settings, then Default Scan/Fax Settings.
    7. If Current Setting is selected, change selection to Default Setting, then press OK.

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