Information Technology Services

Computer Assurance Program - How to Join

Details

Departments at Dartmouth are encouraged to participate in the Computer Assurance Program (CAP).

  • Departments that join the program during the fiscal year need to request a permanent budget transfer of $350 for each Dell desktop, $525 for each Dell laptop, $610 for each Macintosh desktop, and $860 for each Macintosh laptop they want in the Computer Assurance Program. In addition to purchasing a new computer every three years, this money also helps to defray costs for the operating system upgrades, LANDesk server, licenses, and the LANDesk system administrator. The rates for departments joining in future years may change.
  • The cost to upgrade from a Windows desktop, that has been in the Computer Assurance Program, to a Windows laptop is a permanent budget transfer of $225.
  • The cost to upgrade from a Windows desktop that has been in the Computer Assurance Program to a Macintosh desktop is a permanent budget transfer of $310.
  • The cost to upgrade from a Windows laptop that has been in the Computer Assurance Program to a Macintosh laptop is a permanent budget transfer of $385.
  • Computer Assurance Program computers are standardized across all departments. If a department wants something other than what is available in the Computer Assurance Program, they will need to provide additional funds to make the change. When the computer is due to be replaced, the upgraded components the department purchased will become the possession of the Computer Assurance Program (e.g., if they pay the difference to upgrade the monitor to a larger size, the monitor that is with the Computer Assurance Program machine is taken with the computer at the end of the three-and-one-half year period). The department will need to pay additional money again to get a larger monitor with the new computer. The department can, however, choose to purchase their own monitor, separate from the Computer Assurance Program, and then keep that monitor at the end of the period. In the last example, a standard monitor will still be delivered with the computer, so the department will be responsible for returning that standard monitor when the computer is returned at the end of the cycle.

Additional Fees

  • Windows computers come with a four-year warranty that includes "CompleteCare", so most repairs are covered. Macintosh computers come with a three-year warranty that only covers manufacturer defects. Any hardware problems that are caused by the user/department are not covered under the terms of this warranty and the department will need to pay for these repairs.
  • Repairs not covered by the warranty that are the result of normal operation are covered by the Computer Assurance Program.
  • Repairs not covered by the warranty and that are the result of inappropriate care by the department are the responsibility of the department.

For more information, contact Theresa Woodward in The Computer Store.

Topic: 
Computer and Device Services
Subtopic: 
Desktops and Laptops
Last updated: 
Friday, July 28, 2017
Meta: 
Standards

If you have questions or need further information, contact your department's IT support office, or contact the IT Service Desk via email at [email protected], via phone at 603-646-2999 or walk in to see them in Baker/Berry 178J.

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Information Technology Services