Information Technology Services

Computer Assurance Program - Replacement Cycle

Details

  • The replacement date for Standards Equipment can be found by entering the Service Tag # in the Service Tag Replacement Inquiry form, https://oracle-www.dartmouth.edu/dart/groucho/serviceworks.dc_cs_web.dc_eq_installdate_inq.
  • When a department's computers are due for replacement, IT Services will contact and work with the department to fill out the appropriate form. A form must be completed for each computer to be replaced. Once the forms are completed, and budget money has been transferred, if applicable, the equipment will be ordered.
  • After the equipment arrives, the IT consultant and a technician from The Computer Store will then schedule a time with the department that is convenient for them. Each user's data will be transferred to an external source, the new computer set up on the user's desk, their data transferred back from the external source, and additional configurations made that are specific to that user's requirements. The IT consultant will then show the user the features of the new computer, installing any applications that are unique to the user, making sure they know where all of their applications are located and that they are functioning, that their peripheral devices work, etc.
  • Computers in the Computer Assurance Program (CAP) will be disposed of through the program and are not available to the individual departments once they are replaced. They also cannot be disposed of in any way by the department.
  • Departments that cannot locate a Computer Assurance Program computer or accessory at the time it is due to be replaced will be responsible for full replacement value of the equipment.
Topic: 
Computer and Device Services
Subtopic: 
Desktops and Laptops
Last updated: 
Monday, August 15, 2016
Meta: 
Standards

If you have questions or need further information, contact your department's IT support office, or contact the IT Service Desk via email at [email protected], via phone at 603-646-2999 or walk in to see them in Baker/Berry 178J.

Close
Information Technology Services