Information, Technology & Consulting

Junk Email Filtering

Step-by-Step

Dartmouth uses Microsoft's Exchange Online Protection system’s (EOP) built-in malware and spam filtering to protect inbound and outbound messages from transference of spam or malicious software. For junk email and phishing filtering, Microsoft controls these settings and uses reports from customers (among other things) to maintain up-to-date information about spam or phishing. There are several ways in which you have some control of this type of mail:

1. Notify Microsoft of messages that were not flagged as junk or phishing but appeared in your InBox.

Using Outlook 2016 (Windows or Macintosh)

  1. With the message selected or open, click the Report Message button from the Home tab.
  2. Report the message as Junk or Phishing. In addition to notifying Microsoft of this bogus email, this will also add the sender to your Blocked Senders list. 

Using Outlook on the Web (BWA)

  1. With the message opened, in the upper right corner, click the icon that looks like an envelope with a yellow exclamation mark on it (just to the left of the "thumbs up" icon).
  2. Report the message as Junk or Phishing. In addition to notifying Microsoft of this bogus email, this will also add the sender to your Blocked Senders list.

 

2. Submit messages incorrectly flagged as junk to Microsoft as Not Junk.

From your Outlook 2016 inbox (Windows or Macintosh)

  1. With the message selected or open, click the Report Message button from the Home tab.
  2. Report the message as Not Junk. This moves the message to your inbox and adds the sender to your safe sender list.

From Outlook on the Web (BWA)

  1. With the message opened, in the upper right corner, click the icon that looks like an envelope with a yellow exclamation mark on it (just to the left of the "thumbs up" icon).
  2. Report the message as Not Junk. This moves the message to your inbox and adds the sender to your safe sender list.

 

3. Add an email to your blocked senders or safe senders list.

Use this option to flag this sender, but only for your account. Following these steps will NOT report this sender to Microsoft so others that use Microsoft's email products will continue to receive messages from this sender. 

Using Outlook on the Web (BWA)

  1. Right click (Windows) or Ctrl + Click (Macintosh) the message in your Inbox that you want to always treat as junk, or the message in your Junk Mail folder that you always want to treat as not junk.
  2. From the menu that appears click Mark as junk to have mail from this sender always go to the Junk mail folder, or click Mark as not junk to have mail from this sender always go to your Inbox.
  3. If you change your mind, you can remove this sender from your Blocked Senders or Safe Senders list, which is found in the Block or Allow window.

Using Outlook for Windows

  1. Right click the message in your Inbox that you want to always treat as junk, or the message in your Junk Mail folder that you always want to treat as not junk.
  2. From the menu that appears click Junk and then Block Sender to have mail from this sender always go to the Junk mail folder, or Never Block Sender to have mail from this sender always go to your Inbox.
  3. If you change your mind, you can always remove this sender from your Blocked Senders or Safe Senders list, which is found in the Junk E-mail Options window.

Using Outlook for Macintosh

  1. Control+click the message in your Inbox that you want to always treat as junk, or the message in your Junk Mail folder that you always want to treat as not junk.
  2. From the menu that appears click Junk Mail then Block Sender to have mail from this sender always go to the Junk mail folder, or click Mark as not junk to have mail from this sender always go to your Inbox.
  3. If you change your mind, you can always remove this sender from your Blocked Senders or Safe Senders list, which is found in the Junk E-mail Options window.

 

4. Set email filtering in Outlook 2016 for Windows

  1. From your mailbox, click Junk, found in the Delete group on the Home ribbon.
  2. Click Junk e-mail options or Junk E-mail Preferences, depending upon your version of Outlook.
  3. In the window that appears, choose the level of junk e-mail protection you want. This level of protection will be applied to messages after the EOP filtering, the safe senders list, the blocked senders list, and any inbox specific rules you may have created have been applied.
  4. Click OK.

To learn more about staying safe, see the Spam and Phishing article on the StaySafeOnline website.

 

Topic: 
Email, Communication and Collaboration
Subtopic: 
Email/Exchange
Last updated: 
Monday, January 22, 2018

If you have questions or need further information, contact your department's IT support office, or contact the IT Service Desk via email at [email protected], via phone at 603-646-2999 or walk in to see them in Baker/Berry 178J.

Close
Information, Technology & Consulting