Information, Technology & Consulting

Reset Security Questions

Step-by-Step

Employees and alumni of Dartmouth who have been locked out of their account due to entering incorrect security questions are now able to reset the questions themselves without the help of the IT Help Desk as long as they have a non-Dartmouth email address on file with employee.dartmouth.edu or iModules, respectively. This does not currently apply to students, sponsored accounts, departmental accounts, or organizational accounts. 

Important: Your non-Dartmouth email address needs to be in the Employee or iModules system prior to getting your account locked. If you do not have a non-Dartmouth email address on file, or if you no longer have access to the email address that is on file, the steps below will not work for you. See Update Personal Email Address with HR for information on how to set this up in the employee system. 

Follow the steps below to unlock your account and reset your security questions. 

  1. If you are trying to log into a system, and enter incorrect answers to your security questions until you see a message stating "Your account has been locked out due to incorrect responses to your security challenge questions". Click Reset Security Challenge Questions
  2. On the screen that appears, enter your NetID and password, then click Continue
  3. On the screen that appears, click non-Dartmouth email address. This will send an email to the address you have on file in the HR or iModules systems. 
  4. Open your non-Dartmouth email account and look for a message from "[email protected]" with the subject "Dartmouth Verification Code". Open this email to find the code you need to reset your security questions. 
  5. In the Security code field, enter the code from the email, then click Submit
  6. You'll be prompted to select 4 new security questions for your account and their corresponding answers. We recommend you select questions that have one word answers, that cannot be entered in multiple formats, or that won't change in the future. 
  7. Once the questions and answers are selected and entered, click Submit
  8. Close the window. You should now be able to log into systems using your new security questions. 
  9. If you continue to have problems with your account, contact your department's IT support office
Topic: 
Email, Communication and Collaboration
Subtopic: 
Dartmouth Accounts
Last updated: 
Wednesday, June 7, 2017

If you have questions or need further information, contact your department's IT support office, or contact the IT Service Desk via email at [email protected], via phone at 603-646-2999 or walk in to see them in Baker/Berry 178J.

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Information, Technology & Consulting