Information, Technology & Consulting

Resetting a Forgotten Password

Warning

When you change your password, within 24 hours you must change the password on any and all devices (phones, tablets, iPads, etc.) that attempt to login automatically to your account. If you fail to do so, you may be locked out of your account due to those devices repeatedly attempting to log in. If you get locked out of your account, call the IT help desk at 603-646-2999 to regain access.

Step-by-Step

If you have already claimed (activated) your account and provided answers to security questions:

  1. Go to https://dartdm.dartmouth.edu
  2. Click the Forgot Your Password link.
  3. Answer the questions as they appear.

If you have not yet claimed (activated) your account, please do so now at claim.dartmouth.edu. If you are prompted for a password there, you will need to contact your areas IT Support Office or the IT Help Desk for assistance.

  • Students - stop by the IT Walk-in Center, located in 178J Berry Library, between the hours of 8:00 a.m. and 5:30 p.m. Monday through Friday, to request a password reset.
  • Faculty or staff members - contact the Information Technology Service Desk at 603-646-2999.
  • Alumni - contact the Alumni Help Desk via email at [email protected] or via phone at 603-646-3202.

In all cases, you will be required to show your Dartmouth ID, some form of picture ID or provide other information to verify your identity.

Details

All current faculty, staff, alumni and students of Dartmouth have a Dartmouth Account with a corresponding user name (NetID) and password. Your user name (NetID) and password are what identifies you on the Dartmouth network and allows you to authenticate in order to access your email account and other systems. It is your electronic fingerprint. Dartmouth Directory Manager is a web-based utility designed to allow you to edit selected account and mail settings.

As a responsible member of the Dartmouth community, it is critical you maintain the security of your account. If someone obtains your user name and password, they can log into systems that do not require an additional authentication step for access as if they were you. If you think someone is using your password or that your account may be compromised, you should change your password immediately.

Topic: 
Computer and Device Services
Subtopic: 
Desktops and Laptops
Last updated: 
Friday, June 17, 2016

If you have questions or need further information, contact your department's IT support office, or contact the IT Service Desk via email at [email protected], via phone at 603-646-2999 or walk in to see them in Baker/Berry 178J.

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Information, Technology & Consulting