Information, Technology & Consulting

New O365 App Launcher Look

Microsoft is in the process of rolling out a new version of the application (app) launcher found within Outlook on the Web ( This roll out is expected to be complete by early 2018. The new version is designed to help you quickly open and switch between the applications you use most. The app launcher, found by clicking the tic tac toe board in the upper left corner of the window, is where you can access your Email, Calendar, Word Online, Teams, SharePoint, OneDrive, Excel Online, Planner, Stream and much more.

VPN Change

On Tuesday November 7th, between 6 and 6:30 am, changes will be made to the VPN server, during which time new VPN connections may not be able to connect. If you have a VPN connection prior to the work, you may momentarily lose connectivity but should reconnect automatically. This work is expected to provide improved performance when connecting to systems that are on campus while also running the VPN from on campus. No change is anticipated when connecting to systems off campus.

Phone Scams

Dartmouth is receiving “spoofed” phone calls - calls that display the incoming number as 603-646-xxxx but are not from on campus. Calls from on campus only show as 6xxxx for the caller ID; they never display the area code (603) and exchange (646) as part of the number. Calls showing the full number are from off campus but are masked to look like on campus numbers. They are spam and should not be answered.

ITC Expands to Include Around-the-Clock Service

IT support is now available to Dartmouth faculty, students and staff 24 hours a day, 7 days a week, 365 days a year. Expert how-to assistance on Microsoft, Google, and Adobe applications, operating system issues, account lock-out issues, malware removal, and other desktop matters will be available around the clock. Just call 603-646-2999 for assistance. Read the full announcement, published on the Dartmouth News site on 10/19/17.

DND Lookup Folder in Outlook

A recent update to Microsoft Office for Windows renders the “DND Lookup” folder that many members of the Dartmouth community created in their email account no longer functional.  

This functionality was disabled because a security issue was discovered which allows an attacker to run code on your computer, or to have complete access to your email if you have a folder set up that links to a web page or other remote location.

ITC Expands Service Desk Hours

IT support is now available to Dartmouth faculty, students and staff 24 hours a day, 7 days a week, 365 days a year. See for more information.

Back to School Stats

With fall comes cool, crisp mornings, leaves tumbling to the ground, and a big influx of students and faculty returning to Hanover, or, in the case of the Class of 2021, arriving in town for the first time. Here are some ways ITC “sees” the beginning of the school year.


How many Canvas courses published in fall versus summer?

520 in fall, versus 126 in summer

GreenPrint pages printed in fall versus summer?

1,304,431in fall, versus 321,717 in summer

Strengthening Email Security at Dartmouth: Microsoft’s Advanced Threat Protection (ATP)

Microsoft’s Advanced Threat Protection (ATP) for Dartmouth email will be deployed on July 31, 2017. This service is part of an ongoing cybersecurity initiative to continue protecting Dartmouth. ATP will analyze incoming email, and block malware and unsafe links.  

There is some chance that legitimate files may be blocked. A special response team will address these known issues. Call 603-646-2999 for assistance.

New Self-Service Security Question Reset

Faculty and staff who lock their accounts by answering their security questions incorrectly can now reset their security questions and regain access to systems without intervention from the IT Help Desk – if they have a non-Dartmouth email address on file before the account is locked. See for more information.

Updated IT Security Guidelines for International Travel


Planning to take a trip out of the country? Follow these updated security guidelines for protecting your devices and data when you travel abroad. Contact your IT support team for assistance with implementing these protections.




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Information, Technology & Consulting