Information, Technology & Consulting

Qualtrics

Details

A system-wide site license for the Qualtrics online survey software tool is available to all students, faculty and staff at Dartmouth. Qualtrics is integrated with Dartmouth’s NetID authentication system (single sign-on) but also allows the sharing of surveys with non-Dartmouth collaborators.

To create a Qualtrics survey, go to http://dartmouth.qualtrics.com/ and log-in with your NetID and password. Qualtrics is supported on Internet Explorer, Firefox, Safari, and Chrome.

Key features include:

  • libraries of customizable templates and question banks that can be shared by users and groups.
  • a “quick survey builder” guide for beginners.
  • survey translation capabilities, allowing respondents to select a language or default to a browser language preference and tracking those selections in survey results.
  • folders for survey organization.

Support Information

If you can’t create an account or log in to Qualtrics, contact your department's IT support office, the IT Service Desk at 603-646-2999, or send email to [email protected].

All other support is provided by Qualtrics:

Appropriate Use

Human Subjects Research Must Be Reviewed by the IRB. In accordance with federal regulations, research involving human subjects must be reviewed by The Committee for the Protection of Human Subjects (CPHS) which is the Institutional Review Board (IRB) at Dartmouth. Please visit the website for further information. It is your responsibility to ensure compliance with both federal and Dartmouth research regulations and policies.

FERPA. Qualtrics states that “customers own and control their data” so Dartmouth faculty, staff, and students are responsible for adhering to FERPA regulations.

Per Qualtrics’ Security White paper: FERPA regulations require a state or local educational authority to use “reasonable methods” to ensure “to the greatest extent practicable” that any entity designated as its authorized representative to receive data to conduct evaluations, audits, or compliance activities (1) uses student data only for authorized evaluation, audit, or other compliance purposes; (2) protects the data from further disclosure or other uses; and (3) destroys the data when no longer needed for the authorized purpose.

HIPAA. Surveys created with Dartmouth’s Qualtrics license are NOT HIPAA-compliant.

Per Qualtrics’ Security White paper: Qualtrics may be designated as a Business Associate (BA) when an agreement is signed with a Covered Entity—an organization that is required to comply with HIPAA privacy rules. Business Associate Agreements will only be considered when the customer’s primary business is in the healthcare industry. There is no legal requirement for Qualtrics to sign a BAA.

Survey Methodology and Best Practices. For help with survey design, please contact the Office of Institutional Research (OIR) at [email protected].

Terms of Use

The terms of use of the site license are:

  1. The Dartmouth license with Qualtrics is for academic (not-for-profit) use only. Dartmouth and individuals authorized by Dartmouth to use the Qualtrics software may do so for academic teaching or research purposes only. Unless specifically authorized by Qualtrics, Dartmouth and such individuals may not use the software for commercial use nor may any of them assign any rights to use the software to a commercial entity or otherwise permit a commercial entity to use it.
  2. A subcontractor business associate form may be required. Where the Qualtrics software is being used in connection with a matter where Dartmouth or any faculty, any other employee or any student is acting as a "business associate" to a "covered entity" (as those terms are defined under the rules promulgated under the Health Insurance Portability and Accountability Act of 1996, as amended, and the Health Information Technology for Economic and Clinical Health Act, Title XIII of Division A of the American Recovery and Reinvestment Act of 2009, known as HIPAA and HITECH, respectively), Qualtrics is required to enter into a subcontractor business associate agreement. Dartmouth has pre-negotiated a form of subcontractor business associate agreement with Qualtrics. Contact the Office of Procurement Services or the Office of General Counsel for assistance in putting in place a subcontractor business associate agreement with Qualtrics.
  3. As soon as possible, please delete all PHI data. In the case of matters described in item 2 above, you are required to delete, de-identify or anonymize all data housed with Qualtrics when such data is no longer needed.

Also review Dartmouth’s computing policies.

Topic: 
Research Computing
Subtopic: 
Research Computing Consulting
Last updated: 
Thursday, March 30, 2017

If you have questions or need further information, contact your department's IT support office, or contact the IT Service Desk via email at [email protected], via phone at 603-646-2999 or walk in to see them in Baker/Berry 178J.

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Information, Technology & Consulting