Information, Technology & Consulting

Frequently Asked Questions about Safe Links

Details

Is a Safe Link always safe to click?

Safe Links provide real-time protection against phishing and malicious web sites by warning members of the Dartmouth community reading email who click a link that has been determined to be unsafe. While Safe Links adds an extra layer of protection, it is possible for a malicious web address not yet identified as unsafe to slip through.

Can I have the old view of the links shown rather than the long "safelinks" one?

For members of the Dartmouth community who receive email in Dartmouth's Office 365 environment, once the Safe Links service is implemented all links embedded in the body of any email sent by senders from outside Dartmouth's Office 365 environment will be rewritten as a "safelink."

Why do some URLs appear as "safelinks" and others don't?

Links embedded in emails sent from Dartmouth.edu accounts to other Dartmouth.edu accounts are not analyzed by the Safe Link service. Depending on the type of link embedded in an email message from a sender outside of Dartmouth, the appearance of the link may vary: Plaintext URLs will be rewritten with the Safe Links wrapper and will clearly show as rewritten; For html links, the link text will be untouched even thought the underlying link is also rewritten by Safe Links.

What do I see if a link is deemed malicious and I am not able to click through?

The email message will appear like a typical message with the embedded link rewritten to have the path https://...safelinks.protection.outlook.com.../  Clicking a link that is known to be unsafe would cause a warning message to be displayed and the web site contained within the link would be unable to be accessed.

What if I copy the safelinks url and paste it into a browser; what happens?

The link will work in the same way it would within an email message: the Safe Links service will determine whether the link is safe and will either block the content or allow the website to be displayed.

If after reading an email I decide to forward it to someone else and it has an embedded link that has been rewritten by safelinks, will the recipient be able to click on the link?

The link will work the same way: if the link references a site or content that is not deemed to be harmful, the recipient will be able to click the link; if the link is deemed unsafe, it will not allow the recipient to click through.

What if I forward my email to another email provider (gmail, hotmail, yahoo, etc.)? Will all mail sent to my Dartmouth address be subject to Safe Links and Safe Attachments even if I don't read it there? 

Email protections will be configured for all email sent to Dartmouth. Safe Attachments file blocking will apply to all email even if it is automatically forwarded to an external service. However, we will not apply Safe Links to email that is automatically forwarded to an external email provider. This exception is made in order to optimize the delivery of automatically forwarded emails: Safe Links modified the content of the email by rewriting the embedded URLs with a Safe Link URL, and this modification could cause problems with the delivery of email that is automatically forwarded. 

For more information see:

For additional question, see IT Help Sources.

Topic: 
Email, Communication and Collaboration
Subtopic: 
Email/Exchange
Last updated: 
Tuesday, July 25, 2017

If you have questions or need further information, contact your department's IT support office, or contact the IT Service Desk via email at [email protected], via phone at 603-646-2999 or walk in to see them in Baker/Berry 178J.

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Information, Technology & Consulting