Information, Technology & Consulting


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IoT Devices on Dartmouth Public Wireless (HomePod, Echo, etc.)
Mar 12, 2018

On Thursday, March 15th at 7 a.m., the network will be upgraded to permit Internet of Things (IoT) devices on the Dartmouth Public wireless network. In addition, the Dartmouth Public wireless network will no longer require opening a web browser before getting a connection. This change is the result of feedback from faculty and students.

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Report Phishing and Spam
Jan 16, 2018

Microsoft now provides a way to report spam or phishing messages that arrive in your inbox directly to Microsoft. By using this reporting mechanism, Microsoft’s system learns how spammers are getting around filters and continually changes to improve filtering so future messages are flagged appropriately. See for more information.

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Change to Connections to Central File Servers
Dec 18, 2017

Tonight (12/18/2017) at 10 p.m. Dartmouth will turn off an older method of connecting to central file servers (SMB1) within Dartmouth’s data centers. You should be able to operate as usual. If you have problems accessing your file on a server, please contact your department’s IT support office or call 603-646-2999.

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Planned System Outage on December 16
Dec 11, 2017

On Saturday 12/16, from 4am to 4pm Information, Technology & Consulting (ITC) will verify the ability of Dartmouth's systems to switch to backup systems. The phone system, Email, Canvas, GreenPrint, Dartmouth’s website, xFinity and other systems will experience brief interruptions, or may require a second login.  Services like FAMIS, RStor, DartFS, Discovery, Polaris and Andes  will experience extended outages. 

This annual exercise verifies Dartmouth’s ability to rapidly restore access to systems and that the process in place will work in the event of actual service disruptions.  All services will be up by 4pm. Detailed updates will be posted during the event at

ITC has successfully executed this annual event for the past four years.

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Mac OS X 10.13 High Sierra Security Issue
Nov 29, 2017

Update: Apple has posted an update which fixes the security vulnerability in Mac OS X 10.13 (high sierra) that was announced yesterday. To apply this update, click the Apple icon found in the upper left corner of your screen, then click App Store from the menu that appears. Click Updates from the top of that window and install any security updates found. It is important to note that this update will disable the root user. If you need this enabled (most people don’t), you will need to re-able it after the update is applied.

A security flaw was recently discovered in Mac OS X 10.13 (high sierra) which allows unauthorized people to take control of your computer. If you have not upgraded to this version of Mac OS, do not do so until Apple releases a fix for this. If you have already upgraded, follow the instructions at to enable a root user and set a password.  If a root user is already enabled, to ensure the password is not blank, follow the instructions from the Change the root password section. When setting a root password, ensure that the password is at least 8 characters and that you use a mix of upper and lowercase letters, numbers and ‘special’ characters. To see which version of Mac OS X you are running, click the Apple icon in the upper left corner of your screen, then About this Mac.

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New O365 App Launcher Look
Nov 9, 2017

Microsoft is in the process of rolling out a new version of the application (app) launcher found within Outlook on the Web ( This roll out is expected to be complete by early 2018. The new version is designed to help you quickly open and switch between the applications you use most. The app launcher, found by clicking the tic tac toe board in the upper left corner of the window, is where you can access your Email, Calendar, Word Online, Teams, SharePoint, OneDrive, Excel Online, Planner, Stream and much more. See for more information on this change.

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VPN Change
Nov 3, 2017

On Tuesday November 7th, between 6 and 6:30 am, changes will be made to the VPN server, during which time new VPN connections may not be able to connect. If you have a VPN connection prior to the work, you may momentarily lose connectivity but should reconnect automatically. This work is expected to provide improved performance when connecting to systems that are on campus while also running the VPN from on campus. No change is anticipated when connecting to systems off campus.

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Phone Scams
Oct 23, 2017

Dartmouth is receiving “spoofed” phone calls - calls that display the incoming number as 603-646-xxxx but are not from on campus. Calls from on campus only show as 6xxxx for the caller ID; they never display the area code (603) and exchange (646) as part of the number. Calls showing the full number are from off campus but are masked to look like on campus numbers. They are spam and should not be answered.

As a reminder, Dartmouth phone numbers are just like any other phone number. Scammers and telemarketers can call you from any number, posing as someone they are not, or just cold calling to try to sell you something. Do not give confidential, personal or financial information over the phone to anyone who calls without verifying their identity. Dartmouth numbers can be registered at the Do Not Call Registry at

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DND Lookup Folder in Outlook
Oct 19, 2017

A recent update to Microsoft Office for Windows renders the “DND Lookup” folder that many members of the Dartmouth community created in their email account no longer functional.  

This functionality was disabled because a security issue was discovered which allows an attacker to run code on your computer, or to have complete access to your email if you have a folder set up that links to a web page or other remote location.

Therefore, if you need access to Dartmouth directory information, you need to open a web browser and go to

Contact IT Services with questions, or call 603-646-2999.

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ITC Expands Service Desk Hours
Oct 17, 2017

IT support is now available to Dartmouth faculty, students and staff 24 hours a day, 7 days a week, 365 days a year. See for more information.

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Information, Technology & Consulting