Information, Technology & Consulting

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    Remote IT Support Sessions


    Information, Technology & Consulting (ITC) has a tool called TeamViewer that allows our staff members to take control your computer remotely, but ONLY WITH YOUR EXPLICIT PERMISSION.

    Issue when downloading from IRA to Excel


    After a recent upgrade to the Microsoft Office products downloading data from OBIEE (IRA) to Excel is causing some date fields to appear to download erroneously. If this happens, you will get two error messages when trying to open the Excel file and then the data in the affected date fields may appear to be numbers.

    To resolve this:

    Upgrading Java


    Users of centrally controlled administrative systems should be running Java 8 update 101 as of August 2016. Follow the steps below to upgrade to that version of Java if you are not prompted when you log into a system. If you have any questions about whether or not to upgrade your Java version please call the IT Help Desk at 603-646-2999 7:30am - 5:30pm ET Monday-Friday.

    Dell D6000 Dock


    Dell’s D6000 Universal Dock is the dock that Dartmouth deploys with the Dell Latitude 7480 laptop. Unlike previous Dell docks, the D6000 does not have its own power switch. This means when your laptop is in the docking station, to turn on the laptop, you will need to use the power button on the laptop; not on the docking station.

    As long as your laptop is connected to the dock, and the dock is plugged into an electrical outlet, the battery on the laptop will charge.

    Acrobat Reader for Macintosh


    Adobe Acrobat Reader is a freeware program that allows you to read files that were saved in a PDF format. Preview is an application built into the MacIntosh OS that also allows you to read files that were saved in a PDF format.

    PDF is the acronym for Portable Document Format, which is a file format used for capturing fully formatted documents from almost any application, thus making them easily exchangeable and application independent.

    Download and Install Sibelius 7 for Windows


    1. Download Sibelius 7.5 for Windows.
    2. If prompted, click Save File so that the circle next to the words are filled in. Click OK.
    3. Navigate to where your web browser downloads files and double click
    4. Double click Sibelius7.
    5. Double click Sibelius7Installer.exe.

    IDL for Windows


    This application uses a network license manager and requires a connection to the Dartmouth network each time you run IDL.

    Working in Microsoft Teams


    Microsoft Teams is a chat-based workspace that brings together conversations, content, and a set of tools for teams to collaborate.

    We recommend users download and use the Teams client rather than using BWA. The client is available for download from

    For more information on working in Teams, see:

    First Time Users

    VPN Client for Macintosh


    In 2015, Dartmouth switched from a java-based VPN client (known by several names - Juniper, Network Connect, Junos Pulse) to an application that requires software be installed on the computer before the VPN connection is tried. The new product is named Big-IP Edge Client or F5 Access.

    Before you begin

    The Juniper VPN system should be entirely removed from your computer before you can install and use the Big-IP Edge Client. Make sure to look for an remove Juniper, Junos Pulse and Network Connect.

    msvcr80.dll iTunes Error on Windows


    You may be getting an error that reads "This application failed to start because msvcr80.dll was not found. Re-installing the application may fix this problem". This started appearing with iTunes update 11.1.4. To resolve this you need to:


Information, Technology & Consulting