Information, Technology & Consulting

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    Remote IT Support Sessions


    Information, Technology & Consulting (ITC) has a tool called TeamViewer that allows our staff members to take control your computer remotely, but ONLY WITH YOUR EXPLICIT PERMISSION.

    Issue when downloading from IRA to Excel


    After a recent upgrade to the Microsoft Office products downloading data from OBIEE (IRA) to Excel is causing some date fields to appear to download erroneously. If this happens, you will get two error messages when trying to open the Excel file and then the data in the affected date fields may appear to be numbers.

    To resolve this:

    Upgrading Java


    Users of centrally controlled administrative systems should be running Java 8 update 101 as of August 2016. Follow the steps below to upgrade to that version of Java if you are not prompted when you log into a system. If you have any questions about whether or not to upgrade your Java version please call the IT Help Desk at 603-646-2999 7:30am - 5:30pm ET Monday-Friday.

    Dell D6000 Dock


    Dell’s D6000 Universal Dock is the dock that Dartmouth deploys with the Dell Latitude 7480 laptop. Unlike previous Dell docks, the D6000 does not have its own power switch. This means when your laptop is in the docking station, to turn on the laptop, you will need to use the power button on the laptop; not on the docking station.

    As long as your laptop is connected to the dock, and the dock is plugged into an electrical outlet, the battery on the laptop will charge.

    Create a Microsoft Team


    Microsoft Teams is a chat-based workspace that brings together conversations, content, and a set of tools for teams to collaborate.

    We recommend users download and use the Teams client rather than using BWA as being available for chat requires that you always be logged into Teams via if you don't have the client. The client is available for download from

    Stata for Macintosh OS X


    This application is KeyServed and requires KeyAccess be installed on your computer, as well as a connection to the Dartmouth network each time you run Stata. If not on campus, you will need to establish a VPN connection.

    Software Update on a Macintosh Computer


    Starting with Mac OS X 10.6.8, Apple provides an easy way of downloading updates to their operating systems and other Apple applications from the Apple App Store. Your computer is set to automatically download updates.

    To check the Apple App Store for updates currently available:

    1. Select the Apple icon, then Software Update.
    2. In the App Store window, select Updates.

    Alternately, you can:



    DartAlert is part of a campus-wide communications system that Dartmouth would utilize in the event of an emergency. AlertUs is the application that allows Dartmouth's authorized personnel to relay important emergency alert information to your computer screen.

    Mac OS X

    Windows Updates


    Microsoft provides an easy way of downloading updates to their operating systems, as well as other common Microsoft desktop applications via the Web:

    Leaving Dartmouth - Canvas


    Canvas allows you to download a zip file of all your assignment submissions in all of your present and past courses, packaged into a single zip file. In Canvas, go to your profile settings, and then click Download Submissions to generate the zip file.


Information, Technology & Consulting