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    No Internet Access when connected to Dartmouth Virtual Private Network (VPN)

    Details

    The most common cause of no internet access, when connected to Dartmouth’s VPN – Big-IP Edge Client or F5 Access, is the presence of an anti-malware or third-party antivirus utility running on the Windows OS.

    If you attempt to connect using a personal computer, there may be antivirus software installed that is disabling the internet connection. To rectify the issue, be sure to disable or completely remove third-party antivirus software.

    What Are EULAs and Why Should I Read Them?

    Details

    What is a EULA?

    An End User License Agreement (EULA) is a legal contract between a software application author or publisher and the user of that application. The EULA, often referred to as the "software license," is similar to a rental agreement. The user agrees to pay for the privilege of using the software, and promises the software author or publisher to comply with all restrictions stated in the EULA.

    Gene Construction Kit for Windows

    Step-by-Step

    This application is KeyServed and requires KeyAccess be installed on your computer, as well as a connection to the Dartmouth network each time you run Gene Construction Kit.

    Connect Windows Mail to Dartmouth Account

    Step-by-Step

    In order to use the Mail application found on your Windows computer or mobile device, you must have a Microsoft Account (hotmail, live, msn, etc.). Creating a Microsoft account may change the way you log in to your device.

    When connecting a Windows device using the built in Mail software to your Blitz account, you will need to have a Microsoft Account and sign in to your device using that account. To do this follow the steps below:

    Protect Your Computer from Malware

    Details

    To minimize the chance of your computer being infected by a virus or other type of malware, we strongly recommend you have a malware protection program installed on your computer, and that it be set to scan any floppy, CD, or file you download from the Web.

    Microsoft Visio and Project Installer

    Step-by-Step

    Microsoft's Visio and Project applications are available to members of the Dartmouth community on a subscription basis. If you need either of these applications installed, contact The Computer Store, located on the lower level of McNutt Hall, to purchase the subscription.

    Once that order is processed, in order to install the software on your computer follow the steps below:

    License Activation for Office 2013 and 2016

    Details

    There are two types of Microsoft Office installations available to members of the Dartmouth community: those that are downloaded from the BWA.dartmouth.edu website; those that are installed via media.

    The versions of Office that are installed from BWA.dartmouth.edu will remain fully functional as long as you have an active student, faculty or staff Dartmouth account.

    Gene Construction Kit for Macintosh

    Step-by-Step

    Gene Construction Kit allows graphic manipulation of DNA sequences and plasmid drawing options.

    This application is KeyServed and requires KeyAccess be installed on your computer, as well as a connection to the Dartmouth network each time you run Gene Construction Kit.

    Konica Minolta Copiers - Reports using Account Track

    Step-by-Step

    Departments who need to track and bill copier usage on Konica Minolta devices need to have Account Track enabled, and the PageScope Data Administrator application installed on a Windows computer. Once that is done, follow the steps below to report on the usage.

    SSH Secure Shell

    Details

    SSH Secure Shell is a utility for Windows computers that allows secure FTP (SFTP) connections and SSH terminal connections to other computers and central servers.

    There are a few common problems or known bugs:

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