Information, Technology & Consulting

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    Zoom Frequently Asked Questions


    How do I activate my Zoom account?

    Go to click Sign in and log in using your Dartmouth NetID and password. Once this step is completed your account is activated. Bookmark this webpage. This is where you will sign into your account.

    How do I get Zoom support?

    24/7 support is provided by Zoom.

    Online Training Resources


    Dartmouth licenses online training from two companies: Microsoft and

    To access courses available through Microsoft:

    Microsoft Office 365 Tools


    Microsoft is continually introducing new tools into their Office 365 suite to help increase your productivity and ability to collaborate.

    How do I access all the tools available to me via Office 365?

    Update Personal Email Address with HR


    The web-based "Employee Self Service" application allows employees to access and make changes to personal information on file. It could be beneficial to have a non-Dartmouth email address on record with HR for numerous reasons. A perfect example would be if your Dartmouth account became compromised, ITC staff would be able to contact you at personal email address to alert you that we had to reset the password on your account. In a case such as this, that might be the quickest way for you to learn why you no longer can access systems with your Dartmouth credentials.

    Media Storage and Sharing at Dartmouth


    Dartmouth offers a wide variety of digital media services for storing and sharing media with others. This page explains how to request assistance selecting a media hosting solution. Key considerations for shared media include access control, copyright protection, and whether the data should be available for download or streamed. In addition, special attention should be given to whether any of the hosted data contains information protected by HIPAA, FERPA, or Dartmouth's Information Security Committee (DISC) policy.

    Best Practices for Office 365 Groups

    Best Practices for Groups

    • Make your group name descriptive so anyone who sees it, knows what it is for. The same acronyms are used by many different departments and organizations on campus, so avoid acronyms or nicknames as much as possible.
    • Make sure that a group doesn't already exist for the same purpose. Check for similar named accounts, lists or groups by searching in the Search People field in the ribbon in Outlook for Windows or the Find a Contact field in the ribbon on Outlook for Mac.

    Junk Email Filtering


    Dartmouth uses Microsoft's Exchange Online Protection system’s (EOP) built-in malware and spam filtering to protect inbound and outbound messages from transference of spam or malicious software. For junk email and phishing filtering, Microsoft controls these settings and uses reports from customers (among other things) to maintain up-to-date information about spam or phishing. There are several ways in which you have some control of this type of mail:

    File Sharing Service Overview



    ITC provides a number of services that allow members of the Dartmouth community to share files with others across campus and beyond. These services include:

    • Box
    • OneDrive
    • SharePoint
    • SFTP
    • Canvas
    • Email

    Available to

    Dartmouth students, faculty and staff

Information, Technology & Consulting