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    Frequently Asked Questions about Network Registration


    Who Needs to Register?

    Anyone attempting to plug into and use the wired campus network will need to be registered in order to use the network. Computers connected to the VPN or those that have static IP addresses are already registered.

    Who Is Allowed to Use the Wired Network?

    You must be affiliated with the college (faculty, student, and staff) and be able to provide campus credentials (your NetID and password) to register.

    Network Troubleshooting


    Check with others in your area or building to determine if they are also having problems. If so, please contact the IT Service Desk at 603-646-2999, send an email to [email protected], or contact your department's IT support office.

    Configure Dartmouth Secure for Mac OS X


    In order to configure your computer for the Dartmouth Secure wireless network you need the following:

    VPN Client for Macintosh


    In 2015, Dartmouth switched from a java-based VPN client (known by several names - Juniper, Network Connect, Junos Pulse) to an application that requires software be installed on the computer before the VPN connection is tried. The new product is named Big-IP Edge Client or F5 Access.

    Before you begin

    The Juniper VPN system should be entirely removed from your computer before you can install and use the Big-IP Edge Client. Make sure to look for an remove Juniper, Junos Pulse and Network Connect.

    Network Jack Add Move Change Service Overview



    Data (network) jack activation, installation, and repair requests can be placed with the Wired Network Service Request Form, or by sending an email request to [email protected].

    Upper Valley Internet Service Providers


    To access the Internet from locations outside of the Dartmouth campus, you will need to contact a commercial Internet Service Provider (ISP) to investigate what kind of connection service they offer in your area and which will work best for you.

    Note: Check the agreements carefully. Some of the ISPs listed below charge a fixed fee for a certain number of connect hours, with an additional charge for extra hours. Check the web pages of these ISPs to see if the high-speed service is available in your particular area.

    Configuring Dartmouth Secure Remote and GoGreen Remote


    Dartmouth remote locations including Boston, New York and San Francisco have a secure wireless network that works like the Dartmouth Secure wireless on campus with a secure set identifier of "Dartmouth Secure Remote".

    These same locations also have a guest wireless network called GoGreen Remote. The GoGreen Remote network uses WPA2-PSK technology similar to that used on most home networks -- with password only authentication.

    How Do I Get a Device With No Web Browser on the Network?

    Applies To

    Gaming consoles, smart TVs, printers, robotic devices, lab equipment, building sensors, routers and other devices that use Ethernet networking, but don't have an interface or web browser capability.


    If you have a device that needs to use the wired Ethernet network and the device does not support a web browser,

    I Can't Connect to Eduroam or Dartmouth Secure


    There are a number of possible reasons:

    Dartmouth's Connections to the Internet


    Dartmouth is connected to the Internet via 2 separate ISP providers: Level3 and VermontTel. Each provider is connected at 2Gbps to the college.

    We attach to Level 3 (a tier one provider) in Boston at the regional ISP distribution point called the Northern Crossroads (NOX) which is managed by MIT. We transport our traffic to the NOX via a regional optical network which we are a consortium partner in with the University of New Hampshire, and the University of Maine.


Information, Technology & Consulting