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    Comcast Xfinity FAQs


    How do I access Xfinity On Campus on my computer?

    1. Make sure you're on campus and connected to the campus wired or wireless IP network.
    2. Go to
    3. In the Login box, enter Dartmouth for the required school name.
    4. You’ll then be re-directed into the Dartmouth Web authentication process. Enter your Dartmouth NetID and password when prompted.

    Xfinity Service


    As of September 15, 2015, Comcast's Xfinity On Campus service is now available for residential students living in on-campus housing. Developed by Comcast, Xfinity on Campus is a service that lets participating students watch live TV and On Demand content on their IP-enabled devices, including laptops, tablets and smartphones via WiFi, so there’s no need for a TV.

    Common Problems with Set Top Boxes


    The most common problems with set top boxes (STB) are:

    • The TV is not set to Channel 4.
    • The batteries in the STB remote are dead.
    • The STB is plugged into the wrong input on the TV.

    Connect the set top box to the TV either:

    Installing a Set Top Box


    1. Plug the Set Top Box (STB) into a network port using an Ethernet cable.
      1. Connect one end of the Ethernet cable to the network jack labeled “Main RJ45 Network Jack” on the back of the Set Top Box.
      2. Connect the other end of the Ethernet cable to an active Ethernet port near the television
        Note: If you need help locating this jack on the back of the STB, see the diagram below. The network jack is located on the back of your phone.
Information, Technology & Consulting