Information, Technology & Consulting

Common Problems with Set Top Boxes


The most common problems with set top boxes (STB) are:

  • The TV is not set to Channel 4.
  • The batteries in the STB remote are dead.
  • The STB is plugged into the wrong input on the TV.

Connect the set top box to the TV either:

  • From the Video Out port on the STB to the Video In port on the TV via a standard cable TV cable, or
  • From the Composite Port on the STB to the color coded RCA ports on the TV

Also Check

  • The remote is pointed at the STB when trying to change channels.

Request for Help

If you cannot get the issue resolved, contact the IT Service Desk at 603-646-2999.

Email, Communication and Collaboration
Last updated: 
Thursday, November 16, 2017

If you have questions or need further information, contact your department's IT support office, or contact the IT Service Desk via email at [email protected], via phone at 603-646-2999 or walk in to see them in Baker/Berry 178J.

Information, Technology & Consulting