Information, Technology & Consulting

Computer Assurance Program - Benefits

Details

The Computer Assurance Program (CAP) was implemented in fiscal year 2002-2003 (at that time called the "Standards program") to provide a stable work environment for departments. It is managed by Dartmouth's Computer Store. If you have questions about the program, please contact Theresa Woodward in the Computer Store. CAP computers can be identified by a green sticker on the back indicating "Property of Dartmouth College Computer Assurance program".

  • Computer Assurance Program computers are delivered with all the standard software installed and configured. A Computer Store technician, will transfer the user's work-related data from the old computer to the user's OneDrive for Business account and get the new computer set up and operating on the user's desk. It will be configured as closely as possible to the user's previous computer.
  • If there is a problem with a Computer Assurance Program machine, the machine does not go into the regular repair queue. The Computer Assurance Program repair queue has a 24-to-48 hour turnaround, depending upon parts availability.
  • Windows and Macintosh computers in the Computer Assurance Program are replaced approximately every three years. When the new machines are delivered, the old machines are returned to The Computer Store, so the departments do not have to worry about disposing of them.
  • Computer Assurance Program computers have support tools installed on them which allows IT&C staff to access and maintain the machines remotely, including automated installation for updated applications and system software.
  • If a Computer Assurance Program computer becomes compromised due to viruses, etc., the computer can be quickly re-imaged, reducing the down time for a user.
Topic: 
Computer and Device Services
Subtopic: 
Desktops and Laptops
Last updated: 
Tuesday, March 13, 2018

If you have questions or need further information, contact your department's IT support office, or contact the IT Service Desk via email at [email protected], via phone at 603-646-2999 or walk in to see them in Baker/Berry 178J.

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Information, Technology & Consulting