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    Issue when downloading from IRA to Excel

    Details

    After a recent upgrade to the Microsoft Office products downloading data from OBIEE (IRA) to Excel is causing some date fields to appear to download erroneously. If this happens, you will get two error messages when trying to open the Excel file and then the data in the affected date fields may appear to be numbers.

    To resolve this:

    Upgrading Java

    Step-by-Step

    Users of centrally controlled administrative systems should be running Java 8 update 101 as of August 2016. Follow the steps below to upgrade to that version of Java if you are not prompted when you log into a system. If you have any questions about whether or not to upgrade your Java version please call the IT Help Desk at 603-646-2999 7:30am - 5:30pm ET Monday-Friday.

    msvcr80.dll iTunes Error on Windows

    Step-by-Step

    You may be getting an error that reads "This application failed to start because msvcr80.dll was not found. Re-installing the application may fix this problem". This started appearing with iTunes update 11.1.4. To resolve this you need to:

    Downloading and Installing IP Communicator for Windows

    Step by Step

    Before you begin, make sure your wireless network is disabled. While IP communicator can use either the wired or wireless network, access to the wireless network needs to be disabled during the installation process. If you have questions about how to do this, contact your school's IT Service Desk, or send email to [email protected].

    Download Apple Quicktime

    Details

    Quicktime is a program used for displaying video and playing sound files on your computer. Some Dartmouth class material may require Quicktime. Apple supports Quicktime for Windows and Mac OS X. Both Quicktime versions can be downloaded from Apple's web site. Alternatively, a computer running Mac OS X can download the current version of Quicktime by running the Mac OS X software updates from the Apple menu.

    VPN Client for Windows

    Details

    Dartmouth uses Big-IP Edge Client (also known as F5 Access) for VPN access that requires software be installed on the computer before the VPN connection is tried.

    Before you begin

    Download and Install SSH Secure Shell

    Step-by-Step

    1. Click here to Download SSH Secure Shell on a Windows computer.
    2. Double-click the installer you downloaded.
    3. Click Next.

    VPN Client for Macintosh

    Details

    In 2015, Dartmouth switched from a java-based VPN client (known by several names - Juniper, Network Connect, Junos Pulse) to an application that requires software be installed on the computer before the VPN connection is tried. The new product is named Big-IP Edge Client or F5 Access.

    Before you begin

    The Juniper VPN system should be entirely removed from your computer before you can install and use the Big-IP Edge Client. Make sure to look for an remove Juniper, Junos Pulse and Network Connect.

    Stella for Macintosh

    Step-by-Step

    1. Download and install KeyAccess for Macintosh if not already installed on your computer.
    2. Download Stella for Mac OS X, installation instructions are provided in the ReadMe-Dartmouth file.

    IDL for Windows

    Step-by-Step

    This application uses a network license manager and requires a connection to the Dartmouth network each time you run IDL.

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