Information, Technology & Consulting

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    CrashPlan Frequently Asked Questions

    Details

    What is CrashPlan and how does it work?

    CrashPlan Proe is an automated desktop/laptop cloud-based backup service. Once installed on your computer it runs silently in the background, regularly backing up your data to the cloud, as long as you have a network connection.

    Who can use CrashPlan?

    CrashPlan is currently available to all active Arts & Sciences faculty at Dartmouth, for use on their Dartmouth-owned computer, free of charge.

    Microsoft Office for Macintosh

    Step-by-Step

    Installing Microsoft Office on Your Macintosh

    Computer Assurance Program - How to Join

    Details

    Departments at Dartmouth are encouraged to participate in the Computer Assurance Program (CAP).

    Symantec Endpoint Protection for Macintosh

    Step by Step

    Dartmouth strongly encourages all users to install and keep anti-virus and malware software and virus definitions up-to-date on a regular basis as part of your computer maintenance routine.

    Minimum System Requirements for Installing Symantec Endpoint Protection

    Your computer must meet the following minimum computer requirements:

    • 512 MB or more RAM
    • 1 GHz or higher processor
    • 850 MB free hard drive space

    Installing Symantec Endpoint Protection for Macintosh

    Desktop Hardware Service Overview

    Details

    Description

    Information Technology Services (ITS) helps members of the Dartmouth community to obtain, use and dispose of desktops and laptops:

    Remote Desktop Services (RDS) on a Macintosh

    Details

    Dartmouth is replacing Citrix with RDS as of November 29, 2016 for accessing these applications:

    Securing a FileMaker Database

    Details

    Dartmouth provides a secure, centralized environment for hosting FileMaker databases that contain DISC level 2 and 3 data. Each database hosted on this server must adhere to certain security guidelines.

    There are four parts to getting your FileMaker database ready and hosted on the secure FileMaker server.

    Incoming Students Ordering a Computer

    Details

    Placing Your Order

    To place your order online go to the Class of 2021 link at http://computerstore.dartmouth.edu (this will come online in mid-May). Students can order computers through this website at any time once they have their Dartmouth credentials (sometime in mid-May). However, in order to help ensure that your computer is here for the start of the Fall term, orders should be placed prior to August 1, 2017.

    VPN Client for Macintosh

    Details

    In 2015, Dartmouth switched from a java-based VPN client (known by several names - Juniper, Network Connect, Junos Pulse) to an application that requires software be installed on the computer before the VPN connection is tried. The new product is named Big-IP Edge Client or F5 Access.

    Before you begin

    The Juniper VPN system should be entirely removed from your computer before you can install and use the Big-IP Edge Client. Make sure to look for an remove Juniper, Junos Pulse and Network Connect.

    Getting Help Service Overview

    Details

    Description

    Information Technology Services (ITS) provides assistance with any technology-related question, issue or problem.

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