Information, Technology & Consulting

Check OneDrive Syncing

Details

It is important to ensure that your OneDrive sync client is working properly so that you don’t lose data, or don’t have access to the latest version of a file when you need it most.

The best way to tell if the syncing is still working is to update a file in the OneDrive folder on your computer, then look at the OneDrive icon in your system tray - it's where the date and time are displayed. On a Windows computer, the system tray is typically located in the lower right corner of your screen; on a Macintosh computer, the system tray is typically located in the upper right corner of your screen.

If the OneDrive icon (two blue clouds) has an exclamation point on it, then there is an issue. You may need to expand the system tray by clicking on the carat icon (^) to see everything in the system tray – including the OneDrive icon. If there’s no exclamation point, then your syncing is working and there’s no need to do anything further.

Below is an example from a Windows computer:


 
If your syncing isn’t working, in most cases, updating to the latest version of the OneDrive sync client resolves the issue. To do that, right click on the OneDrive icon in the system tray, then click Stop syncing a folder from the menu that appears. Make sure that OneDrive – Dartmouth College is selected and click Stop Syncing.

Next, go to https://support.office.com/en-us/article/Transition-from-the-previous-OneDrive-for-Business-sync-client-4100df3a-0c96-464f-b0a8-c20de34da6fa?ui=en-US&rs=en-US&ad=US and click the Download the new OneDrive sync client link from the web page that appears and follow the instructions.

If you continue to have problems, please do not hesitate to contact your department's IT support office.

Topic: 
Email, Communication and Collaboration
Subtopic: 
Email/Exchange
Last updated: 
Wednesday, November 15, 2017

If you have questions or need further information, contact your department's IT support office, or contact the IT Service Desk via email at [email protected], via phone at 603-646-2999 or walk in to see them in Baker/Berry 178J.

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Information, Technology & Consulting