Information, Technology & Consulting

Junk Email Filtering

Step-by-Step

Dartmouth uses Microsoft's Exchange Online Protection system (EOP) for junk email and phishing filtering. These settings are controlled by Microsoft. However, there are several way in which you can control your junk email.

First, you can notify Microsoft of messages that were incorrectly flagged as junk, or incorrectly flagged as not junk. There are several ways to do this:

Report junk email in your Outlook inbox:

  1. Save the message you want to submit as spam to Microsoft. This is done by just dragging the message to your computer’s desktop.
  2. Create a new, blank message in Outlook and attach the spam message to it. You can attach multiple spam messages if needed.
  3. Copy and paste the original spam message subject line into the new message subject line. Important: Leave the body of the new message empty.
  4. Send your new message to [email protected].

Report valid messages in your Outlook junk email folder:

  1. Save the message you want to submit as spam to Microsoft. This is done by just dragging the message to your computer’s desktop.
  2. Create a new, blank message in Outlook and attach the spam message to it. You can attach multiple spam messages if needed.
  3. Copy and paste the original spam message subject line into the new message subject line. Important: Leave the body of the new message empty.
  4. Send your new message to [email protected].

Report junk in your InBox in BWA:

  1. Log into https://BWA.dartmouth.edu/, and click the gear icon found in the upper right corner of the window.
  2. Scroll down the list that appears until you see My App Settings then click Mail. The navigation bar on the left side will change.
  3. In the Mail, Automatic processing section, click Junk email reporting.
  4. Select the option you want to happen when you mark a message as junk. If you don’t want to send a report to Microsoft for all messages you flag as junk, select Never send reports. However, if you chose this setting, it doesn’t mean that you can’t report individual messages.
  5. To report an individual email address as spam, click the email that is spam once to highlight it, then click Junk from the menu bar.
  6. From the window that appears, click Report to send the message to the Microsoft.

Install a plug-in to Outlook for Windows report junk that appears in your Inbox without having to send an email:

  1. See https://www.microsoft.com/en-us/download/details.aspx?id=18275 to obtain the plug-in and installation instructions.
  2. Once installed, right click the message, the click Junk from the menu that appears.
  3. Click Report as Junk.

Second, you can add emails to your blocked senders or safe senders list. To do this:

Using BWA

  1. Right click (Windows) or Ctrl + Click (Macintosh) the message in your InBox that you want to always treat as junk, or the message in your Junk Mail folder that you always want to treat as not junk.
  2. From the menu that appears click Mark as junk to have mail from this sender always go to the Junk mail folder, or click Mark as not junk to have mail from this sender always go to your Inbox.
  3. If you change your mind, you can always remove this sender from your Blocked Senders or Safe Senders list, which is found in the Block or Allow window.

Using Outlook for Windows

  1. Right click the message in your InBox that you want to always treat as junk, or the message in your Junk Mail folder that you always want to treat as not junk.
  2. From the menu that appears click Block Sender to have mail from this sender always go to the Junk mail folder, or click Never Block Sender to have mail from this sender always go to your Inbox.
  3. If you change your mind, you can always remove this sender from your Blocked Senders or Safe Senders list, which is found in the Junk E-mail Options window.

Using Outlook for Macintosh

  1. Control+click the message in your InBox that you want to always treat as junk, or the message in your Junk Mail folder that you always want to treat as not junk.
  2. From the menu that appears click Junk Mail then Block Sender to have mail from this sender always go to the Junk mail folder, or click Mark as not junk to have mail from this sender always go to your Inbox.
  3. If you change your mind, you can always remove this sender from your Blocked Senders or Safe Senders list, which is found in the Junk E-mail Options window.

Third, if you use an email application like Outlook, you can set email filtering there.

  1. From your mailbox, click Junk, found in the Delete group on the Home ribbon.
  2. Click Junk e-mail options or Junk E-mail Preferences, depending upon your version of Outlook.
  3. In the window that appears, choose the level of junk e-mail protection you want. This level of protection will be applied to messages after the EOP filtering, the safe senders list, the blocked senders list, and any inbox specific rules you may have created have been applied.
  4. Click OK.

 

Topic: 
Email, Communication and Collaboration
Subtopic: 
Email/Exchange
Last updated: 
Monday, August 29, 2016

If you have questions or need further information, contact your department's IT support office, or contact the IT Service Desk via email at [email protected], via phone at 603-646-2999 or walk in to see them in Baker/Berry 178J.

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Information, Technology & Consulting