Information, Technology & Consulting

Unable to Use A GreenPrint Printer

Details

There are two main reasons you may not be able to release a job at a GreenPrint printer:

  • First, you may not be authorized to use a particular printer. If this is the case, a message will be output to the printer clearly indicating you do not have permission to use that printer. If you are a Dartmouth student, you should never see this message. If you do, send an email to [email protected] and tell us the message you received and the printer you were trying to use.
  • Second, you may not have enough funds available to print. This can happen if you have used up your $20 per term printing allocation and your DA$H discretionary account has reached a negative $100. If this is the case, you can make a payment against your DA$H deficit to reduce the outstanding negative balance to less than $100.
Topic: 
Computer and Device Services
Subtopic: 
Student Printing
Last updated: 
Wednesday, August 24, 2016

If you have questions or need further information, contact your department's IT support office, or contact the IT Service Desk via email at [email protected], via phone at 603-646-2999 or walk in to see them in Baker/Berry 178J.

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Information, Technology & Consulting