Information, Technology & Consulting

Report Phishing and Spam

Microsoft now provides a way to report spam or phishing messages that arrive in your inbox directly to Microsoft. By using this reporting mechanism, Microsoft’s system learns how spammers are getting around filters and continually changes to improve filtering so future messages are flagged appropriately. See http://tech.dartmouth.edu/its/services-support/help-yourself/knowledge-base/junk-email-filtering for more information.

Change to Connections to Central File Servers

Tonight (12/18/2017) at 10 p.m. Dartmouth will turn off an older method of connecting to central file servers (SMB1) within Dartmouth’s data centers. You should be able to operate as usual. If you have problems accessing your file on a server, please contact your department’s IT support office or call 603-646-2999.

Planned System Outage on December 16

On Saturday 12/16, from 4am to 4pm Information, Technology & Consulting (ITC) will verify the ability of Dartmouth's systems to switch to backup systems. The phone system, Email, Canvas, GreenPrint, Dartmouth’s website, xFinity and other systems will experience brief interruptions, or may require a second login.  Services like FAMIS, RStor, DartFS, Discovery, Polaris and Andes  will experience extended outages. 

Mac OS X 10.13 High Sierra Security Issue

Update: Apple has posted an update which fixes the security vulnerability in Mac OS X 10.13 (high sierra) that was announced yesterday. To apply this update, click the Apple icon found in the upper left corner of your screen, then click App Store from the menu that appears. Click Updates from the top of that window and install any security updates found. It is important to note that this update will disable the root user. If you need this enabled (most people don’t), you will need to re-able it after the update is applied.

New O365 App Launcher Look

Microsoft is in the process of rolling out a new version of the application (app) launcher found within Outlook on the Web (BWA.dartmouth.edu). This roll out is expected to be complete by early 2018. The new version is designed to help you quickly open and switch between the applications you use most. The app launcher, found by clicking the tic tac toe board in the upper left corner of the bwa.dartmouth.edu window, is where you can access your Email, Calendar, Word Online, Teams, SharePoint, OneDrive, Excel Online, Planner, Stream and much more.

VPN Change

On Tuesday November 7th, between 6 and 6:30 am, changes will be made to the VPN server, during which time new VPN connections may not be able to connect. If you have a VPN connection prior to the work, you may momentarily lose connectivity but should reconnect automatically. This work is expected to provide improved performance when connecting to systems that are on campus while also running the VPN from on campus. No change is anticipated when connecting to systems off campus.

Phone Scams

Dartmouth is receiving “spoofed” phone calls - calls that display the incoming number as 603-646-xxxx but are not from on campus. Calls from on campus only show as 6xxxx for the caller ID; they never display the area code (603) and exchange (646) as part of the number. Calls showing the full number are from off campus but are masked to look like on campus numbers. They are spam and should not be answered.

ITC Expands to Include Around-the-Clock Service

IT support is now available to Dartmouth faculty, students and staff 24 hours a day, 7 days a week, 365 days a year. Expert how-to assistance on Microsoft, Google, and Adobe applications, operating system issues, account lock-out issues, malware removal, and other desktop matters will be available around the clock. Just call 603-646-2999 for assistance. Read the full announcement, published on the Dartmouth News site on 10/19/17.

DND Lookup Folder in Outlook

A recent update to Microsoft Office for Windows renders the “DND Lookup” folder that many members of the Dartmouth community created in their email account no longer functional.  

This functionality was disabled because a security issue was discovered which allows an attacker to run code on your computer, or to have complete access to your email if you have a folder set up that links to a web page or other remote location.

ITC Expands Service Desk Hours

IT support is now available to Dartmouth faculty, students and staff 24 hours a day, 7 days a week, 365 days a year. See http://news.dartmouth.edu/news/2017/10/its-expands-include-around-clock-... for more information.

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