Information, Technology & Consulting

Troubleshooting OnBase Unity Connection

Details

The OnBase Unity client requires a VPN connection while the web interface does not. You must log into VPN before launching the desktop Unity Client. If you do not have an active VPN connection, the Unity Client will keep trying to connect and the login screen will simply hang with no progress bar or visible activity.

If this occurs, go into Task Manager (by pressing ctl+alt+del keys) and stop the Login process. The Unity client will then error out. You can then start a VPN connection and start up the Unity client successfully.

Topic: 
Administrative Applications
Subtopic: 
Administrative Systems
Last updated: 
Tuesday, January 3, 2017
Meta: 
Big-IP Edge F5 session Hyland connected end

If you have questions or need further information, contact your department's IT support office, or contact the IT Service Desk via email at [email protected], via phone at 603-646-2999 or walk in to see them in Baker/Berry 178J.

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Information, Technology & Consulting