Information, Technology & Consulting

Remote Desktop Services (RDS) on a Macintosh


Beginning in November of 2016, Dartmouth is replacing Citrix with RDS for accessing these applications:

  • Onbase
  • EMS
  • Kronos
  • ODI
  • CS Gold
  • Computrition
  • CenterStone
  • R25

System Requirements

Installing Remote Desktop Services (RDS)

Follow the steps below to install Remote Desktop Services on your Macintosh

  1. Click the Apple menu, and select App Store from the menu that appears.
  2. Search for Microsoft Remote Desktop and click Get once it appears in the list for search results.
  3. Click Install App.
  4. If you are asked for your Apple ID and password, enter it, and click Continue. You will see "Installing".
  5. Once installed, click Open.
  6. The first time you run Microsoft Remote Desktop you may see a "What's New" window. Click Don't show this again, then click Close.
  7. You should see the main Microsoft Remote Desktop app window. You won't see anything just yet; we need to configure it. To start, click Remote Resources, as highlighted below
  8. In the URL field, type, then use your NetID and password in the fields below, and click Refresh.
  9. You will see a message that says Successfully loaded Remote Resources.
  10. Close the Remote Resources pane. All the resources you have access to within Dartmouth College RemoteApp will be displayed.
  11. Double click any one of the applications, and you'll see a black window open while the connection is being made.
  12. You'll get a security dialog asking to connect. Click Continue. You'll see a login progress screen as the application starts up.

Using Remote Desktop Services (RDS) after initial installation

You only need to install the Microsoft Remote Desktop application when you initially try to access RDS. Once it's installed, when you need to access applications via RDS, open a web browser and enter

Once you log in, you will see a collection of applications. You will only see the applications to which you have permissions.

Applications with "Duo" in the name will require Duo for authentication. Applications that do not have Duo in the name do NOT require Duo. See for more information about Duo.

Click an application to start it.

Common Issues

When I click on the application, I get the following dialog (wording may vary):

RDS Common Issues screen capture

Choose Open with Remote Desktop, then check the Do this automatically for files like this from now on box.

I started the application, however after a few minutes I received an error

We often see this error when you do not respond or authorize a Duo request for the application. You have 60 seconds to acknowledge the duo request.

Computer and Device Services
Desktops and Laptops
Last updated: 
Tuesday, December 19, 2017

If you have questions or need further information, contact your department's IT support office, or contact the IT Service Desk via email at [email protected], via phone at 603-646-2999 or walk in to see them in Baker/Berry 178J.

Information, Technology & Consulting