Information, Technology & Consulting

Downloading and Installing IP Communicator for Windows

Step by Step

Before you begin, make sure your wireless network is disabled. While IP communicator can use either the wired or wireless network, access to the wireless network needs to be disabled during the installation process. If you have questions about how to do this, contact your school's IT Service Desk, or send email to [email protected].

Note: If you have firewall software installed, you may be prompted to allow the IP Communicator software network access, or to allow the installation to occur. As this is software from a trusted source, be sure to allow it as the prompts appear.

To install and configure IP Communicator for use on your Windows computer, follow the directions below.

  1. Download IP Communicator for Windows (not currently available for Macintosh). You will need to authenticate.
  2. Double-click the file you downloaded (
  3. Right-click CiscoIPCommunicatorSetup.exe and choose "Run as Administrator".
  4. Click Run to start the installation process.
  5. Click OK to select English as the language.
  6. Click Next when prompted, then read the license agreement. If you agree to abide by its terms, click I accept the terms in the license agreement, then click Next twice.
  7. Click Install. When the installation process has completed, click Finish. When asked if you want to restart your computer, click No.
  8. Double-click the Cisco IP Communicator shortcut on your desktop. The Audio Tuning Wizard will start. Click Next twice. Click Play, Next, Test, then Next. Finally, click Finish. A graphic of a Cisco IP phone should be displayed.
  9. Right-click in the screen area of the phone, then click Preferences from the pop-up menu that appears. Click the Network tab. In the Device Name section in the Network Adapter field, make sure your Ethernet card, not your wireless card, is selected. Select the Use this device name field. Copy the information that appears in this field to your computer's clipboard. You will need it for the Voice Mail Service Request, detailed below.
  10. Ensure that the Cisco Unified CM User Options Page Address setting in the User tab is set to Custom URL.
  11. Next, in the TFTP Servers section, select Use these TFTP servers. In the TFTP Server 1 field, enter, then in the TFTP Server 2 field, enter Click OK.
  12. Make sure to save any files (Word documents, spreadsheets) that may be open on your computer, then, restart your computer.
  13. Once your computer has restarted, re-enable your wireless connection if desired

Network Services needs to configure your telephone number to be associated with your IP Communicator number. They will advise you by email when it has been activated. Once this is done, whenever your normal phone rings, and you have the software running on your computer, the IP Communicator phone will also ring.

To complete this request, send an email to [email protected], including the following information:

  1. The fact that you're setting up IP Communicator.
  2. The device ID number you copied into your computer's clipboard from step #9.
  3. Your name.
  4. The building or dorm you are in.
  5. Your room number.
  6. The phone number this IP phone will be associated with.
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Last updated: 
Friday, July 6, 2018
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If you have questions or need further information, contact your department's IT support office, or contact the IT Service Desk via email at [email protected], via phone at 603-646-2999 or walk in to see them in Baker/Berry 178J.

Information, Technology & Consulting