Information, Technology & Consulting

VPN Change

On Tuesday November 7th, between 6 and 6:30 am, changes will be made to the VPN server, during which time new VPN connections may not be able to connect. If you have a VPN connection prior to the work, you may momentarily lose connectivity but should reconnect automatically. This work is expected to provide improved performance when connecting to systems that are on campus while also running the VPN from on campus. No change is anticipated when connecting to systems off campus.

Phone Scams

Dartmouth is receiving “spoofed” phone calls - calls that display the incoming number as 603-646-xxxx but are not from on campus. Calls from on campus only show as 6xxxx for the caller ID; they never display the area code (603) and exchange (646) as part of the number. Calls showing the full number are from off campus but are masked to look like on campus numbers. They are spam and should not be answered.

DND Lookup Folder in Outlook

A recent update to Microsoft Office for Windows renders the “DND Lookup” folder that many members of the Dartmouth community created in their email account no longer functional.  

This functionality was disabled because a security issue was discovered which allows an attacker to run code on your computer, or to have complete access to your email if you have a folder set up that links to a web page or other remote location.

ITC Expands Service Desk Hours

IT support is now available to Dartmouth faculty, students and staff 24 hours a day, 7 days a week, 365 days a year. See for more information.

Strengthening Email Security at Dartmouth: Microsoft’s Advanced Threat Protection (ATP)

Microsoft’s Advanced Threat Protection (ATP) for Dartmouth email will be deployed on July 31, 2017. This service is part of an ongoing cybersecurity initiative to continue protecting Dartmouth. ATP will analyze incoming email, and block malware and unsafe links.  

There is some chance that legitimate files may be blocked. A special response team will address these known issues. Call 603-646-2999 for assistance.

New Self-Service Security Question Reset

Faculty and staff who lock their accounts by answering their security questions incorrectly can now reset their security questions and regain access to systems without intervention from the IT Help Desk – if they have a non-Dartmouth email address on file before the account is locked. See for more information.

Fight Cybercrime with ITS Training Modules

Faculty and Staff:

Cyber threats are becoming more sophisticated and widespread. Learn the latest tricks cyber attackers are using, and how you can defend against them by taking ITS Cyber Security’s brief security modules.






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